![]() ![]() Over the past three years, 547 complaints against the company were lodged with the Better Business Bureau many of the complaints were detailed and, in one case, explicit language. LaserShip’s growth trajectory has not come without its potholes, however. The carrier will also deepen its coverage in the states it’s already in, he said. It will eventually be in Chicago, and it is “looking very hard” at Texas, he said. LaserShip will remain aggressive in its geographic expansion, according to Dinneen. The supply-demand imbalance is “not a 2021 problem,” he said. Though regional carriers are adding capacity, availability will remain tight as e-commerce inexorably gains retail share, according to Dinneen. Retailers began sending holiday forecasts to LaserShip in April, the earliest that’s ever happened, Dinneen said. Regional carriers stopped accepting new 2020 business during the late summer and early fall because they felt it would compromise service to their existing customers during the peak holiday shipping season. ![]() In contrast, last year’s narrative centered on unprecedented demand spikes that “raised the water level” for LaserShip and everyone else. Dinneen said FedEx and UPS shippers, tired of living with inconsistent service and capacity curbs while paying higher rates and add-on surcharges, are looking for long-term alternatives. In a recent phone interview, Dinneen said the story in 2021 has revolved around shippers looking to “deleverage” from the national carriers FedEx Corp. The growth has come from companies that have been onboarded so far this year, Dinneen said. LaserShip’s customer base has exploded by 400% over the same period in 2020, according to Josh Dinneen, the company’s chief commercial officer. In the wake of COVID-19, regional parcel-delivery firms like LaserShip have been in huge demand as retailers inundated with e-commerce orders look for delivery capacity anywhere they can find it. The Tennessee service will increase LaserShip’s overall delivery coverage by 18%, the company said. Late last month, LaserShip added Tennessee to its network with service to Memphis, Nashville and Knoxville. It generated $715 million in 2020 revenue, according to SJ Consulting Group, a consultancy. It is exclusively a business-to-consumer (B2C) provider, with typically a one- to two-day delivery window. Its addressable market is believed to be about 107 million American consumers. LaserShip blankets the East Coast from Maine to Miami, serves markets as far west as Indianapolis, and offered seven-day-a-week deliveries long before it was mainstream. It operates 54 distribution centers and four sortation centers. Privately held LaserShip’s ground-delivery network spans 23 states in the East and Midwest, as well as the District of Columbia. ![]() Since then, it has assembled an impressive geographic footprint for a self-styled regional carrier. The dot-com boom of the late 1990s eventually pushed the Vienna, Virginia-based concern into the parcel-delivery world. LaserShip was launched in 1986 as a document-delivery company. It’s been a long, somewhat strange trip for regional parcel-delivery carrier LaserShip Inc. ![]()
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